Shipping & Refund Policy

Shipping

We ship Australia-wide. Orders are processed within 2 business days, and you'll receive a confirmation email with tracking details as soon as your order is dispatched.

• Standard delivery: 10–20 business days from dispatch
• Shipping cost: $11 flat rate — free on all orders over $100

Many of the products we stock are shipped directly from our manufacturing partners overseas. That is how we keep quality high and prices fair, and it does mean delivery takes longer than a local warehouse would. We would rather be upfront about that than surprise you after you have ordered.

You will receive a tracking link the moment your order is dispatched, so you can follow it the whole way. Delivery times may vary for regional and remote areas.

Refunds & Returns

We want you to be happy with what you buy from us. If something is not right, we are here to help.

• Returns are accepted within 30 days of delivery for unused items in their original packaging.
• To start a return, email support@thrive-hause.com with your order number and the reason for the return.
• Once your return is received and inspected, we will let you know the outcome of your refund.
• Approved refunds are processed back to your original payment method within 5–10 business days.
• For change-of-mind returns, return postage is at your own expense.
• If an item arrives damaged, faulty or not as described, contact us within 7 days of delivery and we will arrange a replacement or full refund at no cost to you, including return postage.

For hygiene reasons, some items — such as sleep masks, earplugs and mouth guards — cannot be returned once opened, unless they are faulty.

Nothing in this policy limits your rights under the Australian Consumer Law. You are always entitled to a repair, replacement or refund for goods that are faulty, not as described, or unfit for their purpose.