Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard shipping takes 3–7 business days, and express shipping takes 1–3 business days. Orders are processed within 1–2 business days before dispatch.

Do you offer free shipping?
Yes — orders over $75 AUD qualify for free standard shipping within Australia.

Can I track my order?
Absolutely. You'll receive a tracking link by email as soon as your order ships.

Returns & Refunds

What's your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. See our Shipping & Refund Policy for full details.

My item arrived damaged. What do I do?
Contact us within 7 days of delivery via our Contact page and we'll arrange a replacement or refund, including return shipping.

Thrive and Save

What is Thrive and Save?
Thrive and Save is our way of rewarding loyal customers. Subscribers enjoy 5% off eligible products. Look for the Thrive and Save promotion on our homepage for details.

Products

Are your products covered by a warranty?
Most of our products include a manufacturer's warranty against defects. Reach out via our Contact page with your order number for warranty support.

How do I choose the right product for me?
Our team is happy to help you pick the right product for your needs — just send us a message through the Contact page with a bit about what you're looking for.

Still have questions?

We're here to help. Get in touch with our team and we'll get back to you as soon as we can.