Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard delivery is 10–20 business days from dispatch. Orders are processed within 2 business days before they are sent.

Many of our products ship directly from our manufacturing partners overseas, which is how we keep prices fair. It means delivery takes longer than a local warehouse would, and we would rather tell you that upfront. You will receive a tracking link as soon as your order is on its way.

How much is shipping?
Standard shipping within Australia is a $11 flat rate, and it is free on all orders over $100.

Can I track my order?
Absolutely. You will receive a tracking link by email as soon as your order is dispatched.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging. For change-of-mind returns, return postage is at your expense. See our Shipping & Refund Policy for full details.

My item arrived damaged. What do I do?
Contact us within 7 days of delivery at support@thrive-hause.com and we will arrange a replacement or refund at no cost to you, including return postage.

Thrive and Save

What is Thrive and Save?
Thrive and Save is our way of rewarding loyal customers — subscribers get 5% off eligible products. You can read the full details on our Thrive and Save page.

Products

Are your products covered by a warranty?
Most of our products include a manufacturer's warranty against defects. Email support@thrive-hause.com with your order number for warranty support. This is in addition to your rights under the Australian Consumer Law.

How do I choose the right product for me?
Our team is happy to help you pick the right product for your needs — just send us a message through the Contact page with a bit about what you are looking for.

Still have questions?

We are here to help. Get in touch with our team and we will get back to you as soon as we can.